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Privacy Policy

At BugBag we are committed to protecting and respecting your privacy.

This notice explains when and why we collect personal information by whatever means, how we use it, the conditions under which we may disclose it to others, and your rights in relation to your personal data. We may change this notice from time to time so please check the website or request a copy at info@bugbag. co.uk.


Our Details:


BugBag Ltd

4 Ash Tree Court

Ash Tree Drive

West Kingsdown

Kent

TN15 6LT


Info@bugbag.co.uk


WHEN WE COLLECT YOUR PERSONAL DATA, AND HOW WE USE IT


WHEN YOU MAKE PURCHASES

We collect personal data when you make an online purchase or a purchase in person.  The personal data we collect is used to process any orders that you make. This is to enable us to perform our contract with you.  Without this data we may be unable to supply the products you have ordered. 


IF YOU REGISTER FOR AN ACCOUNT 

When you open a customer account, we will collect your personal data for the purpose of improving your shopping experience and simplifying order processing.  You can withdraw your consent at any time by contacting us and your customer account will then be deleted.


WHEN YOU REGISTER TO RECEIVE OUR NEWSLETTER

We collect personal data when you register to receive our newsletter or marketing email.   With your consent, we will use this data to keep you informed by email about relevant products, services, special offers and discounts.  If you consent to shopping cart reminder emails we will use this data to remind you, about items left in your shopping cart.   You can withdraw your consent at any time by contacting us.  You can also unsubscribe from the newsletter at any time using the relevant link in the newsletter.  


WHEN YOU CONTACT US

We collect personal data when you contact us, this could be through our website, telephone, email or social media message.

The personal data we collect is your: name, email address and any information you choose to provide us.  

We will only use your email address to process your request and deal with your enquiry as thoroughly as possible. 


WHEN YOU ACCESS OUR WEBSITE

We collect personal data when you access our website, which uses cookies. You can find out more about the use of cookies by reading our cookie policy.


WHY DO YOU COLLECT SUCH PERSONAL INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the service.

  • To be able to contact our visitors and users with general or personalised service-related notices and promotional messages.

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our service.

  • To comply with any applicable laws and regulations.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We will never sell any of your personal data to a third party. However, in order for us to provide an excellent service to you, we may share your personal data with a few trusted third party service providers.  Examples of these providers include, delivery companies, payment service providers - if you have made a purchase on our website, and professional advisors. Whenever we share your personal data, we are careful to ensure that these providers do not use your personal data for their own marketing purposes, and your data is used only to provide the services to us and for no other purpose.


HOW LONG DO WE KEEP YOUR DATA?

We only retain your personal data for as long as is necessary for the purposes described in this privacy notice. This means that the length of time your data is kept for will vary according to the type of the data and the reason that we have it in the first place.


WHAT ARE YOUR RIGHTS?

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

  • Access all the personal data we hold about you.

  • Make requests for us to correct any mistakes in your personal information.

  • Ask us to delete personal data concerning you, where there is no good reason for us to continue to process it.

  • Object to your data being used for direct marketing purposes.  You can click the "unsubscribe" link in any email we have sent you.

  • Object in certain other situations to our continued processing of your personal data. 

  • Otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

  • You have the right to complain to the regulatory authority if you believe that your data is not being processed legally.


Please feel free to contact us at any time regarding these rights.

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